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After-Sales Service

 

01

Responsive Sales Team

Our sales team is not only quick to respond to your needs but also takes the time to understand your specific requirements, providing practical solutions. Whether it's product customization, urgent delivery, or after-sales support, we are flexible and responsive, ensuring your projects stay on track and helping you gain a competitive edge.

02

Expert Engineering Support

Our engineering team can independently handle 98% of firmware tuning and troubleshooting, and they are capable of optimizing custom solutions for your projects in the shortest time possible. With our own front cover glass production line, we have the flexibility to customize our products to ensure they perfectly meet your specific application needs.

03

Strong After-Sales Service

We offer a 3-year warranty on our products, while most competitors only provide 1 year. This long-term guarantee stems from our stable product design, rigorous quality control, and strong technical support capabilities. Our team is always ready to assist customers with any issues, ensuring you have the best experience while using our products.

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FAQ

Q: 1. Are you a factory or a trading company?

A: We are an OEM/ODM factory, established in 2011, specializing in PCAP touch screens, touch display modules, touch monitors, and panel PCs.

Q: 2. What is your MOQ for touch screens or touch monitors?

A: Our MOQ is typically 1 piece, and larger orders come with better discounts.

Q: 3. Do you offer custom solutions for touch display modules?

A: Yes, we provide full customization for size, structure, glass type, and other features based on customer requirements.

Q: 4. What is the lead time for your products?

A: For standard products, the lead time is 7-15 days. Custom products may require 20-30 days depending on complexity.

Q: 5. What payment methods do you accept?

A: We accept T/T, PayPal, Western Union, and other commonly used payment methods.

Q: 6. Do your products support multi-touch?

A: Yes, our PCAP touch screens support up to 10-point multi-touch functionality.

Q: 7. Can I get a sample before placing a bulk order?

A: Yes, we offer samples. Sample costs may apply, but these can be refunded with a subsequent bulk order.

Q: 8. What certifications do your products have?

A: Our products comply with ISO9001 standards and are certified with CE, FCC, and RoHS.

Q: 9. What is the warranty period for touch monitors and panel PCs?

A: We offer a 3-year warranty on most of our touch monitors and panel PCs.

Q: 10. Can you customize the firmware for my touch display module?

A: Yes, we have the capability to customize firmware and perform tuning to meet specific project requirements.

Q: 11. What type of glass do you use for your touch panels?

A: We offer a variety of glass types including anti-glare (AG), anti-reflective (AR), and anti-fingerprint (AF) coatings.

Q: 12. Are your touch displays suitable for outdoor use?

A: Yes, we offer high-brightness touch monitors (>1000 nits) and durable cover glass, suitable for outdoor environments.

Q: 13. How do you handle quality control?

A: All products undergo strict QC checks throughout production. Additionally, export products must pass a 72-hour aging test before shipment.

Q: 14. Do you offer industrial-grade touch screens?

A: Yes, our touch screens are widely used in industrial applications, including ruggedized and waterproof options.

Q: 15. What types of interfaces are available on your touch monitors and panel PCs?

A: Our touch monitors and panel PCs offer a range of interfaces, including HDMI, VGA, USB, and RS232, among others.

Q: 16. Can your panel PCs run different operating systems?

A: Yes, our panel PCs can be configured to run Windows, Linux, or Android, depending on your application needs.

Q: 17. What is the brightness range for your touch display modules?

A: Our touch display modules range from 300 nits to over 1000 nits, suitable for indoor and outdoor applications.

Q: 18. Do you provide support for touch screen calibration?

A: Yes, we offer software and firmware support for touch screen calibration to ensure optimal performance.

Q: 19. What after-sales support do you provide?

A: We offer comprehensive after-sales support, including technical assistance, spare parts, and on-demand troubleshooting by our engineers.

Q: 20. What are the applications of your touch screens and panel PCs?

A: Our products are widely used in industrial control, medical devices, kiosks, digital signage, smart homes, military, and marine applications.